Contact Us - We're Here to Help
Get in Touch with EcoRideMt
We're here to answer your questions, support your journey, and help you find the perfect e-bike solution.
🌟 About EcoRideMt
We're a nonprofit organization dedicated to providing affordable, sustainable transportation to low-income individuals, halfway house residents, Native American communities, and anyone seeking healthier outdoor exercise options. Every purchase supports our mission to make safe cycling accessible to all.
Learn more about our mission →
📧 How Can We Help You?
Whether you have questions about our products, need support with your e-bike, want to learn about our nonprofit programs, or are interested in partnering with us, we're here to help.
💬 General Inquiries
Email: customerservice@ecoridemt.com
Phone: (406) 598-7203
Hours: Monday - Friday, 9:00 AM - 5:00 PM MT
For general questions about our products, shipping, returns, or store policies.
🚴 Product Support & Technical Questions
Email: support@ecoridemt.com
Response Time: Within 24 hours
Need help with:
- E-bike assembly or setup
- Troubleshooting technical issues
- Battery care and maintenance
- Replacement parts
- Warranty claims
🤝 Nonprofit Programs & Partnerships
Email: admin@repedal.org
For individuals seeking assistance:
- Qualifying for subsidized e-bike programs
- Helmet donation program information
- Community education workshops
- Payment plan options
For organizations and partners:
- Bulk e-bike purchases for programs
- Partnership opportunities
- Grant collaboration
- Corporate sponsorship
- Community organization partnerships
💚 Donations & Tax-Deductible Contributions
Email: donate@repedal.org
Interested in supporting our mission through tax-deductible donations? We welcome contributions that help us provide e-bikes and safety equipment to those in need.
🛒 Order Status & Shipping Questions
Email: orders@ecoridemt.com
Response Time: Within 24 hours
Questions about:
- Order tracking
- Shipping timelines
- Delivery issues
- Returns and exchanges
📍 Visit Us
Note: Please contact us before visiting to ensure someone is available to assist you.
🌐 Connect With Us
Follow our journey and stay updated on new products, community programs, and impact stories:
Facebook: [Your Facebook link]
Instagram: [Your Instagram link]
Twitter: [Your Twitter link]
❓ Frequently Asked Questions
Do you offer financing or payment plans?
Yes! We work with qualifying individuals to create affordable payment options. Contact us to discuss your situation.
How do I qualify for your subsidized e-bike program?
Contact our nonprofit programs team to learn about eligibility requirements and application process.
Do you ship nationwide?
Yes, we offer free shipping on most e-bikes across the continental United States.
What's your return policy?
We offer a 30-day return policy on most products. Contact us for specific details.
How can I volunteer or get involved?
We'd love to have you! Email our programs team to learn about volunteer opportunities.
Ready to Get Started?
Browse our collection of affordable e-bikes and accessories. Every purchase supports our mission to make sustainable transportation accessible to all.
Shop E-Bikes & Accessories →
We typically respond to all inquiries within 24 hours during business days. Thank you for your patience and for supporting our mission!
