Warranty

Warranty

This following Limited Warranty (“Warranty”) applies to all Eco Ride Montana ebike(s) and etrike(s) which are covered against manufacturing defects in material or workmanship for the Warranty Period after the date of receipt of payment from the customer. Pre-Orders or Custom Orders are extended by 60 days from the date of receipt of payment, i.e., the entire warranty terms are valid from the date of receipt of payment plus 60 calendar days. Additional extended warranty purchased will only apply for the specific part and model; it will only apply to the original purchasers and must be purchased prior to receiving the product.

This Limited Warranty is applicable to ebike(s) and etrike(s) purchases in the United States and Canada and in compliance with the subsequent conditions:

Who is covered under the Warranty?

Only the original purchaser and owner of an Eco Ride Montana ebike or etrike, whether through online from the official Eco Ride Montana website, other selling platform with official Eco Ride Montana Brand Stores, or physical Eco Ride Montana storefronts, is covered by this Warranty. All products bought from other means, such as authorized dealers, bike shops, or second-hand/sample bikes from another public/private agency/personnel are NOT subject to the warranty policy addressed here, please check in with your purchase platform or personnel to confirm the accurate warranty policy. The Warranty Period begins on the purchase date of the ebike/etrike and shall end immediately either at end of the Warranty Period or through any sale or transfer of the ebike/etrike to another person, whichever occurs first. Under no circumstances shall the Limited Warranty be transferable and apply to any subsequent owner or other transferees. All warranty is subject to the policy during the time of purchase, any future changes to our warranty policy will not be reflected or carried over from the warranty that applies to your model at the time of purchase. Eco Ride Montana reserves the right to change its warranty at any time and without notice.

Eco Ride Montana Limited Warranty including:

The following Limited Warranty term is only limited to the replacement of a defective part that is covered (“Covered Component”) which includes:

Effective for a brand-new Eco Ride Montana ebike/etrike:

The following warranty terms apply to the covered products purchased in the U.S. or Canada on or before February 29, 2024:

• Frame: Eco Ride Montana Electric Bikes/Trikes frames are covered by a two (2) year warranty.
• Battery:
  • Batteries with a capacity of 48V 20Ah are covered by an eighteen (18) month warranty.
  • Previous battery versions of any capacity less than 48V 20Ah batteries are covered by a one (1) year warranty.
• Parts & Components:
  • Original parts and components of forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, motor, controller, and LCD display are covered by a one (1) year warranty.

For the covered products purchased in the U.S. or Canada on or after March 1, 2024, the following warranty terms are applicable:

Frame: Eco Ride Montana Electric Bikes/Trikes frames are covered by a two (2) year warranty.

Battery: Batteries are covered by a two (2) year warranty.

Motor: Motors are covered by a two (2) year warranty.

Parts & Components: Original parts and components of forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, controller, and LCD display are covered by a one (1) year warranty.

♦ Effective for an Eco Ride Montana sample ebike/etrike:

• Sample ebike/etrike or secondhanded ebike/etrike sold by Eco Ride Montana are covered by a one (1) year warranty.
• The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, motor, controller, and LCD display (each a “Covered Component”).

♦ Effective for selected accessories sold by Eco Ride Montana:

Accessories sold by Eco Ride Montana are not covered under any Warranty, with the exclusion of major parts and accessories such as batteries, motors, controllers, and displays. Only these four items will have a limited warranty, and the warranty for these accessory parts is effective from the original retail purchase date. These four accessory parts will be categorized under Cover Components with same rules and restrictions apply.

Battery:

Batteries with a capacity of 48V 20Ah purchased in the U.S. or Canada on or before February 29, 2024, are covered by an eighteen (18) month warranty, battery versions of any capacity less than 48V 20Ah batteries are covered by a one (1) year limited warranty.

Batteries of any versions of any capacity purchased in the U.S. or Canada on or after March 1, 2024, are covered by a two (2) year warranty 

 Motor:

Motors purchased in the U.S. or Canada on or before February 29, 2024, are covered by a one (1) year warranty. For motors purchased in the U.S. or Canada on or after March 1, 2024, are covered by a two (2) year warranty.

Other covered accessory parts, controller and display are covered by a one (1) year limited warranty.

The Covered Components are warranted to be free of defects in materials and craftsmanship throughout the duration of the Warranty Period. Please refer to “This Limited Warranty Does Not Cover” for limitations.

This Limited Warranty Does Not Cover

• Normal wear and tear of any Covered Component. Normal wear and tear can happen for all parts even if properly maintained, it is an inevitable result of usage and/or exposure to environmental elements.
• Any ebike/etrike loss due to theft, robbery, or vandalization.
• Components subject to normal wear and tear or consumables, including but not limited to tires, tubes, brake pads, rotors, bearings, stripped threads and bolts, cables, grips, chains, cassettes, and spokes, are not covered under warranty.
• Any damage resulting from omitting any Eco Ride Montana Terms or Manuals, or incorrect adjustment(s) that resulted in worn components are not warranted by this Warranty.
• Damage or defects to Covered Components arising from failure to adhere to instructions outlined in the ebike/etrike owner’s manual, improper installation/ assembly, acts of God, accidents, crashes, misuse, improper repair, neglect, abuse, commercial use, alterations, modifications, corrosion, improper maintenance, installation of parts or accessories not originally intended or compatible with the ebike/etrike as sold, operational error, water damage, extreme riding, stunt riding, and/or inadequate follow-up maintenance are not covered under warranty.
• Eco Ride Montana will not pay for any third-party service or part replacement unless agreed upon prior to any services. Please submit a quote to us for approval. Any repairs done after notifying Eco Ride Montana will not be covered. Once reimbursement takes effect, the final reimbursement amount must be based on a valid receipt or invoice, we will not approve any reimbursement without any proof. Eco Ride Montana holds all rights to revoke and adjust the final amount.
• Eco Ride Montana will not take any liability or responsibility for any damage, failure, or loss resulting from unauthorized servicing or the use of unauthorized parts.
• The warranty does not apply to battery damage caused by power surges, use of a damaged/improper/unauthorized charger, insufficient maintenance, improper handling, improper storage, regular wear and tear, corrosion, neglect, accidents, exposure to unsuitable environments such as but not limited to humidity or extreme temperatures, or water damage.
• The Limited Warranty is voided if the ebike/etrike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use, at the sole discretion of Eco Ride Montana.

Shipping Damage

It is the customer’s responsibility to preserve both the original outer box and inner packaging during the effect of the Warranty Period. In the event of a return or repair request, Eco Ride Montana will not provide shipping material for free of cost, additional shipping materials may incur charges.

If there are any damage to a Covered Component during shipping, it will be excluded from this Warranty, for that this Warranty only covers manufacturer and parts defects. However, Eco Ride Montana will replace such damaged Covered Components if you:

• Notify Eco Ride Montana Customer Support team regarding any Covered Component damaged (including but not limited to: missing accessories) during the shipping process within five (5) days of receiving your ebike/etrike;
• Provide Eco Ride Montana with dated photo evidence showing the damaged Covered Component along with the affected area of the outer box or inner packaging;
• Note any immediately visible damage on the shipper’s Bill of Lading (BOL) prior to signing off on the shipment for delivery. This is the BEST way to protect your interest from logistic-related damages.
• Keep all packaging and paperwork until the inspection process is complete.

Shipping damage claims are time-sensitive and deadlines vary depending on the logistic carriers. It is your responsibility to promptly inspect the ebike/etrike for any damage upon receipt. Contact Information: sales@ecoridemt.com/support@ecoridemt.com or (888)6600868 If you choose to use your own shipping method, such as a freight forwarder or any similar logistics service, Eco Ride Montana will not offer free replacements for any Covered Components that sustain damage during transit.

How to Submit a Claim:

Eco Ride Montana WILL ONLY PROCESS A CLAIM FROM THE TERMS WITHIN THIS WARRANTY IF AND ONLY IF PHOTO OR VIDEO EVIDENCE OF THE DAMAGED COVERED COMPONENT IS RECEIVED FOR INSPECTION.

1. Contact the Eco Ride Montana Customer Service Team at info@repedal.com or support@ecoridemt.com, you may also contact us by phone, (406)598-7203 MST. The team will assist you to address any issues with your ebike/etrike and identify potential fixes. Please describe your problem and submit in photo or video evidence, further diagnosis from our mechanics team might be required depending on the situation.
2. Once the Customer Support team determines that a Covered Component needs replacement, they will instruct you on the steps to take to return the defective Covered Component to then receive the replacement parts.
3. Eco Ride Montana will process Warranty claims and send out the replacement parts within 1-10 business days from receiving the first request of service within our system. Common carriers we use for shipping are USPS, FedEx, and UPS, based on the size of the shipment. Eco Ride Montana will not expedite the shipping of warranty parts.
4. Upon receiving the replacement Covered Component, the Customer Service Team will guide you through the process of replacing or installing the new parts into your ebike/etrike.
5. Replacement Covered Components covered by this Limited Warranty will only be shipped to the original address of the original purchasers unless otherwise arranged and approved by Eco Ride Montana in writing.