FAQ

Eco Ride Montana Frequently Asked Questions

General

Q: Do I need to assemble the bike myself? A: Yes, some assembly is required. We provide detailed instructions and an assembly video to help you through the process.

Q: Get The Assembly Video Here A: [Insert link to assembly video]

Q: Is the battery removable? A: Yes, the battery is removable for easy charging and replacement.

Q: How do I change my order? A: To change your order, please contact our customer service team as soon as possible. Changes can only be made before the order is shipped.

Q: Where can I ride an electric bike? A: Electric bikes can be ridden on most bike paths, trails, and roads. However, local regulations may vary, so please check your local laws.

Q: What accessories are usually included with the bike? A: Our bikes typically come with a charger, a set of tools for assembly, and a user manual. Additional accessories may be available for purchase.

Q: When will my e-bike ship? A: Orders are usually processed and shipped within 1-3 business days. You will receive a tracking number once your order has shipped.

Q: What do the serial numbers do? Where can I find them on the bike? A: Serial numbers are used for warranty and identification purposes. They can usually be found on the frame of the bike, near the bottom bracket.

Q: Where can I compare all of the e-bike models? A: You can compare all of our e-bike models on our website under the "Compare Models" section.

Q: Where can I learn about the motors the bikes use? A: Detailed information about the motors used in our bikes can be found on our website under the "Motor Information" section.

Q: Does the bike come with a charger? A: Yes, all of our bikes come with a compatible charger.

Q: How do I charge my battery? A: To charge your battery, remove it from the bike and connect it to the charger. Plug the charger into a standard electrical outlet.

Q: What factors affect the battery range? A: Battery range can be affected by factors such as rider weight, terrain, wind conditions, and the level of pedal assist used.

Q: What is your return policy and do you offer a warranty? A: We offer a 30-day return policy and a comprehensive warranty on all of our bikes. Please refer to our website for detailed information.

Q: What payment methods do you accept, and do you offer financing? A: We accept major credit cards, PayPal, and financing options through our partner, Affirm.

Q: Why did my credit card payment fail? A: Credit card payments can fail for various reasons, such as incorrect billing information or insufficient funds. Please check your details and try again or contact your bank.

Q: What is the Pedal Assist System (PAS) of Eco Ride Montana Electric Bikes? A: The Pedal Assist System (PAS) provides motor assistance while you pedal, making it easier to ride uphill or over long distances.

Q: What is the difference between EB 2.0 system parts and EB 1.0 system parts? A: The EB 2.0 system parts are the latest version with improved performance and durability compared to the EB 1.0 system parts.

Q: Why does my e-bike have a squeak/buzz sound or noise? A: Squeaks or buzzes can be caused by various factors such as loose components or the need for lubrication. Please refer to our maintenance guide or contact customer support for assistance.

Q: Can you recommend a rack/child seat for my electric bike? A: Yes, we offer a range of compatible racks and child seats. Please visit our accessories section on the website for more information.

Q: How to contact Eco Ride Montana support team more efficiently? A: For the fastest response, please contact us via email at support@ecoridemt.com or call us at (888) 660-0868.

Q: Do you sell spare batteries? A: Yes, spare batteries are available for purchase on our website.

Q: Eco Ride Montana Electric Bike Appearance Care & Maintenance Guide A: Regular cleaning and maintenance will keep your bike in top condition. Please refer to our care and maintenance guide on the website.

Q: How to find my battery/controller/serial number? A: The serial number can be found on the frame of the bike, the battery number on the battery itself, and the controller number inside the controller casing.

Q: Battery use for Eco Ride Montana Electric Bikes A: For optimal performance, charge your battery regularly and store it in a cool, dry place.

Q: How to turn on the headlight? A: The headlight can be turned on using the control panel on the handlebar. Refer to your user manual for specific instructions.

Q: Error code troubleshooting instructions A: Error codes can indicate various issues. Please refer to our troubleshooting guide on the website for detailed instructions.

Q: Eco Ride Montana LCD Display Features and Operation A: Our LCD displays offer various features such as speed, battery level, and trip distance. Detailed operation instructions can be found in the user manual.